F.A.Q

Who We Are?

• We are one of the oldest online travel companies - established in 1996!

• We are publishers of the Europe, Caribbean & Mexico By Fingertip Travel Guides.

• We are proud to have worked with many thousands of travelers through the years.

 

Why We Excel At Making Our Travel Clients Happy and Secure?

• We personalize and customize each of our client’s unique travel experience.

• We dedicate an experienced travel manager to your received travel request.

• We eliminate countless hours for your frustrating travel work online.

• We offer best in class AIG travel insurance at the click of a button: Travel Guard Insurance

Do We Charge Service Fees for our Hotel & Travel Services?

• No.

 

Are Our Worldwide Hotel Prices Competitive?

• You bet.

• Our long partnerships with hundreds of premier hotels save you up to 30% off online rates.

 

What Is Included With Our Hotel Rates & Reservations?

• Complimentary Breakfast, VAT Tax & Services.

• Preferred room upgrades based upon availability at check-in.

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Who And When Do You Pay For Your Hotel Reservation(s)?

• You pay directly to your reserved hotel, within 48 hours of hotel arrival date.

 

Are There Penalties For Your Hotel Cancellation(s)?

• Generally, there is a 1-night penalty if cancelled inside 48 hours of hotel arrival date.

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Can You Reserve Only Hotel(s) Through Our Company?

• Yes, 50% of our travel clients reserve only their hotel(s) through our hotel reservation service.

 

Do We Also Provide Preferred Airfares, Airport & Car Transfers, Tours, Car Rental, Etc. 

• Yes - all the time, and for the other 50% of our nationwide travel clients.

 

What Travel Destinations Do We Specialize In? 

• Europe is our special and most requested travel destination - no one does it better! 

 

How Are Your Reserved Hotels, Flights, Airport Transfers, Etc. Confirmed To You?

• Through our dynamic Travefy Itinerary Platform.

• Your Reservations / Itinerary is accessible to you by Email, Online and in App format.

• Your confirmed reservations are monitored for changes (i.e. Flight Times) 24/7.

 

Do We Monitor Your Travel During Your Trip?

• Yes, We are available for assistance during your trip 24/7. 

 

Do We offer Travel Insurance?

• Yes. Our longtime travel Insurance partner is Travel Guard, an AIG Company.
   

Where Are Our Offices Located?

• New York and Paris. Both of our offices are open from 8am - 8pm, Monday - Saturday, Local Time.

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How Easy Is It To Speak To Our Expert Travel Planners?

• Very, We are personally available from the moment of your first call - never an automated response!
   

Come join Overnight Direct Travel’s family of happy travelers!